Satisfaction Consultants is the worldwide leader in the arena of customer value, customer satisfaction measurement, and customer loyalty. Based on books by Dr. Earl Naumann , Satisfaction Consultants has helped organizations around the world become more customer driven through research, consulting, training videos, executive presentations, seminars and workshops. Satisfaction Consultants has conducted research in fourteen different countries throughout Europe, Asia, Australia, North America and South America.
For over 15 years, Satisfaction Consultants has continuously improved the design and implementation of customer satisfaction and loyalty research. Satisfaction Consultants was among the first to demonstrate how to use customer feedback as a key driver of process improvement. We were among the first to link customer satisfaction to financial metrics. We can show you the value of a one point increase in satisfaction and the effect it has on customer retention and revenue growth. Satisfaction Consultants can ensure that you have a world class satisfaction and loyalty program.
Because of rapid changes in the industry standards, core strengths of Satisfaction Consultants have been particularly relevant. Satisfaction Consultants has helped organizations meet the ISO 9001: 2000 certification requirements, particularly those found in Sections 7 and 8. Satisfaction Consultants has conducted research in many industries. The research helped organizations to develop optimum value propositions for both consumers and business customers. Satisfaction Consultants has facilitated process improvement projects for firms that have resulted in millions of dollars of annual cost savings. Our experience will prove valuable in helping your firm become more responsive to the needs of the customer.
For over 15 years, Satisfaction Consultants has continuously improved the design and implementation of customer satisfaction and loyalty research. Satisfaction Consultants was among the first to demonstrate how to use customer feedback as a key driver of process improvement. We were among the first to link customer satisfaction to financial metrics. We can show you the value of a one point increase in satisfaction and the effect it has on customer retention and revenue growth. Satisfaction Consultants can ensure that you have a world class satisfaction and loyalty program.
Because of rapid changes in the industry standards, core strengths of Satisfaction Consultants have been particularly relevant. Satisfaction Consultants has helped organizations meet the ISO 9001: 2000 certification requirements, particularly those found in Sections 7 and 8. Satisfaction Consultants has conducted research in many industries. The research helped organizations to develop optimum value propositions for both consumers and business customers. Satisfaction Consultants has facilitated process improvement projects for firms that have resulted in millions of dollars of annual cost savings. Our experience will prove valuable in helping your firm become more responsive to the needs of the customer.
