Satisfaction Consultants is a worldwide leader in the arenas of customer value, customer satisfaction measurement, and customer loyalty. We base our services on the concepts of satisfaction and loyalty developed by Dr. Earl Naumann, and made popular in his best-selling books. Satisfaction Consultants has helped organizations around the world become more customer driven through research, consulting, training videos, executive presentations, seminars and workshops. We offer a variety of services, and can deliver these services in whatever format best suits your business. Satisfaction Consultants has conducted research in fourteen different countries throughout Europe, Asia, Australia, North America and South America. We leverage this experience in helping your company to better understand your customers and how you can improve their satisfaction and loyalty.
For over 15 years, Satisfaction Consultants has continuously improved the design and implementation of customer satisfaction and loyalty research. We can help companies whether they are looking to build satisfaction in their customer base or if they are trying to understand what they need to do to develop loyalty in their customers. Our services range from satisfaction and loyalty research to advanced statistical analysis of the results of that research and how it can be applied to your company’s benefit.
Satisfaction Consultants was among the first to demonstrate how to use customer feedback as a key driver of process improvement. Our process shows customer how to incorporate the voice of the customer into Six Sigma process improvements in order to drive changes that simultaneously reduce costs and improve customer satisfaction. Satisfaction Consultants has facilitated process improvement projects for firms that have resulted in millions of dollars of annual cost savings.
We have also been on the cutting edge of linking customer satisfaction to financial metrics. Satisfaction Consultants can show you the value of a one point increase in satisfaction and the effect that it will have on customer retention and revenue growth. Establishing the relationship between customer satisfaction and financial results can often be the key to getting momentum behind customer satisfaction initiatives.
Satisfaction Consultants has conducted research in numerous industries. We can customize the focus and methods of our customer satisfaction and loyalty research to fit any business’ needs. Because our research is based on fundamental concepts of satisfaction and loyalty which have been developed and perfected over many years, we have the flexibility to apply our research to any situation. We can also capitalize on this flexibility by offering services to political campaigns or government bodies looking to better understand public preference and awareness.
The diversity of the services that we offer and the experience that we bring to the table mean that Satisfaction Consultants is uniquely positioned to ensure that your company receives world class services when you interact with us.